Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page. Since sizing can vary between styles, we recommend measuring your foot from heel to toe and comparing it to our brand-specific chart.

What is your return policy for Nina Shoes?

We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those last-minute special occasions.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International delivery times and shipping costs vary by location and are calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your shoes suitable for wide feet?

Many of our classic styles are available in Wide Width options. You can use the 'Width' filter on our collection pages to find the perfect fit for your comfort.